Personalized Pet Gift FAQ

What kind of pet photo should I upload?

Choose a bright, clear photo where your pet's face is easy to see. Front-facing photos usually work best. Avoid blurry images, heavy shadows, screenshots, and photos where the face is blocked.

Can I order a custom gift for a cat?

Yes. Many Melliow products can be personalized for dogs, cats, and other beloved pets. Check the product page for details, or contact us if you are unsure.

Are your products suitable as pet memorial gifts?

Yes. Many customers order Melliow keepsakes after losing a dog or cat, or as a thoughtful sympathy gift for someone grieving a pet.

Can I include my pet's name or date?

Some products allow names, dates, or short messages. Please check the personalization options on the product page before ordering.

What if I upload the wrong photo?

Contact us as soon as possible with your order number and the correct image. If production has not started, we will do our best to update the file.

How long does customization take?

Processing time depends on the product and current order volume. Personalized items usually need extra production time before shipping. Please check the shipping page and product page for the latest timing.

Do you accept returns on personalized products?

Because custom products are made for a specific pet and customer, returns may be limited unless there is a production issue or damage. Please review our return policy before ordering.

How can I contact support?

Use the contact page or email support with your order number, photo question, or personalization concern.