Shipping & Custom Order Timing

Melliow products are personalized, which means many orders need production time before they ship. We recommend placing your order early if you are buying a pet memorial gift, birthday gift, holiday gift, or sympathy gift for a specific date.

Processing Time

Personalized pet gifts are made with your uploaded photo or custom details. Processing time can vary by product and order volume. If we need a clearer photo or additional information, we may contact you before production begins.

Shipping Time

Shipping time begins after production is complete. Delivery time may vary based on destination, carrier, customs, holidays, and weather.

Order Tracking

When your order ships, you will receive tracking information if tracking is available for your shipment. Please allow time for tracking updates to appear after the carrier receives the package.

Need Your Gift by a Certain Date?

If you are ordering for a birthday, holiday, memorial gathering, or sympathy gift, contact us before placing your order. We can help you understand the current timing and choose the best option.